Keep your Progress Safe

Want to keep your progress safe and easily switch between devices? Just link your game to your social account! Here’s how: How to Link ...

Restoring Your Saved Progress

Switching devices or reinstalling the game? Getting your progress back is easy! Here’s what happens: How It WorksWhen a cloud save is f...

Delete or Request Copy of Your Data (GDPR)

Need to get a copy or delete your data? No problem! Here’s how you can do it:Requesting the copy of your DataHit the ‘Chat with us’ button b...

If You’re Under 13

Hey there, young Surfer!  SYBO’s all about making sure everyone has a blast running with Jake and the crew. But if you’re under 13, thi...

How to change my Profile Name?

You can now create your own profile name in the game! Whether you're going for something cool, clever, or completely silly — it's your time ...

Player Tag

What is my Player Tag?Your Player Tag is your unique ID in Subway Surfers City — think of it as your personal runner code!If you ever contac...

The “Connect” button is missing, why?

Most likely, the age is set as below 13. If you put the wrong age by mistake and would like to change it, you can do it by reinstalling the ...

How to Transfer the Progress: Not Possible Between Different Platforms

Switching devices? Let’s make sure your progress comes along for the ride!Here’s how it works:1. Your progress is linked to the platform and...

Fair Play

Cheating has no place in Subway Surfers City. We're committed to fair play, which is why we have strict rules against any form of cheating.O...