Sometimes, in-app purchases don’t go through. No worries—here’s how to fix it for Android or Apple devices:
On Android
If you can’t make a purchase or the prices look wrong, it might be a connection issue with the store.
Try These Steps:
Check Your Internet Connection: Make sure your device is online and stable.
Set Date & Time to Automatic:
Go to your device’s Settings > Date & Time and turn on Automatic settings.
Verify Your Payment Method:
Ensure you have a valid payment method in the Google Play Store.
On Apple Devices
If the price doesn’t show or looks incorrect, your game might not be connecting to the store.
Try These Steps:
Check Your Internet Connection: A stable connection is key for purchases.
Set Date & Time to Automatic:
Go to Settings > Date & Time and enable Automatic.
Check Your Payment Method:
Make sure your payment info in the Apple App Store is up-to-date.
If these steps don’t work, feel free to contact our Player Support Team for additional help. We’ll get you back to surfing and shopping in no time!