If your game isn’t running as smoothly as it should, here’s what to do:

Performance issues? Try this:

  • Switch the graphics mode:

Head to the Settings in the game and toggle OFF ‘Use Recommended Settings’.Try “Medium” or “Low” instead of “High” under ‘Graphics’. This should help reduce glitches or freezing for smoother gameplay.

  • Stay updated

Always make sure you’re playing the latest version of the game from the app stores. Updates often come with fixes!

  • Avoid reinstalling

Reinstalling can risk losing your progress, so use this option only as a last resort.

 Report your bugs

  • Go to ‘Contact Us’ in the Settings menu and let us know what’s going on.

  • Include screenshots or recordings:

    • If you can, share screenshots or videos of the issue—it helps us fix things faster!

We appreciate your help in making Subway Surfers City the best it can be. Keep on surfing!