We know how frustrating it can be when things don’t work as planned, especially with ads. If you watched an ad but didn’t get your reward, don’t worry—we’ve got you covered. Here’s what to do:
Common Fixes
Check Your Internet Connection:
A stable connection is key for ads to load and rewards to register properly.
Restart the Game:
Close and reopen Subway Surfers City to refresh your ad rewards.
Give It a Moment:
Sometimes rewards take a few seconds to show up, so hang tight for a bit!
Still Missing Your Reward?If you’ve tried these steps and your reward is still MIA, reach out to our Player Support team. We’ll look into it and make sure you’re back on track!
Other issues with ads
If you’re having trouble with ads in Subway Surfers City, we want to fix it as quickly as possible! When reaching out to our Support Team, here’s what to include:
Helpful Details to Share
When It Happened:
Note the exact time or as close as you can.
Where It Happened:
Let us know where you were in the game (e.g., Daily Missions, Store, Trials, etc.) when the issue popped up.
Attach a Screenshot:
A picture is worth a thousand words! Screenshots help us identify and fix the problem faster.
Thanks for your patience—your feedback helps us make the game even better. Surf on!