Ads-related Issue 

We know how frustrating it can be when things don’t work as planned, especially with ads. If you watched an ad but didn’t get your reward, we’ve got you covered. Here’s what to do:

 Common Fixes

• Check your internet connection:

  • A stable connection is key for ads to load and rewards to register properly.

• Restart the game:

  • Close and reopen Subway Surfers City to refresh your ad rewards.

• Give It a moment:

  • Sometimes rewards take a few seconds to show up, so hang tight for a bit!

Ads not loading or not available

If ads are not appearing or won’t load, it may be due to:

• Temporary ad network availability

• Regional availability differences

• Network configuration (such as VPN use)

• An unstable internet connection

Try restarting the game, restarting your device, switching between Wi-Fi and mobile data, or disabling any active VPN or network configuration tools that may affect connectivity.

Still Having Issues?If you’re experiencing ongoing troubles with ads in Subway Surfers City, our Player Support team is here to help! When contacting Support, please include:

• When your issue happened

Note the exact time or as close as you can.

• Where

Let us know where you were in the game (e.g., Daily Missions, Store, Trials, etc.) when the issue popped up.

• Attach a screenshot or screen recording:

A picture is worth a thousand words! Screenshots help us identify and fix the problem faster.

Thanks for your patience! Your feedback helps us make the game even better. Surf on!