Minimum Requirements

Subway Surfers Blast supports devices with Android and iOS only.The minimum requirements are as follows:iOS: OS 11.0 or higherAndroid: OS 6....

How to get your ID

Just tap the 'Settings' icon in the main screen's upper right corner. Your ID will be visible at the bottom of Settings. Tap on it to c...

Connection Issues

WiFi Sometimes it’s enough to turn off the router that provides the internet for 5 minutes. Give it a try! Make sure also to close the ...

Freeze/Crash

If your game is crashing or freezing, please try the following troubleshooting tips:ensure you have the latest version of Subway Surfers Bla...

Missing Purchase

If you didn’t receive your purchase, we’re here to help! First, close and open your game (make sure it’s not running in the background).If t...

Contact Support

If you:didn't find the answer to your question in our Help Centre articles;want to share your feedback, idea, or suggestion;spotted a bug, g...

Ads-related problems

If you experience an ad failing, for example, by freezing, showing a black/white screen or similar issues - please re-start your device and ...