If your Subway Surfers game is stuck on the launch screen or doesn't play, it means your device probably has no free memory space or is not supported. Let's dive more into it.

How to check a device's memory and free up space?

For Android users:

  1. Settings
  2. Device Maintenance or Maintenance or Storage
  3. Choose Internal Storage and remove applications you rarely use

For iPhone users:

  1. Settings
  2. General
  3. iPhone Storage and remove apps you don't use.

If this didn't help you, please tap on the build version in the bottom left corner of your screen and send us that User ID.