Didn't you find a solution in our FAQ? Do you have any thoughts or ideas that you want to share with us? 

Please reach out to our Support team by tapping the 'Chat with us' button below.

Please feel free also to answer some additional questions. It will help us narrow down the issue you're experiencing. 

• What exactly happened? Please share as many details as possible. 
• Has it happened multiple times or only once? 
• Have you experienced the issue before? Or did it start in the current version of the game? 
• It'd be very helpful to share screenshots or videos of the situation.